We want you to be happy with your dress. Here is how returns and exchanges work.

Unstitched dresses

You can return or exchange an unstitched dress within 7 days of delivery, as long as the fabric is unopened, uncut and unwashed, with its packaging.

Stitched dresses

Stitched dresses are made to your measurements, so they cannot be returned. If we stitch it differently from the measurements you sent us, we will fix it for free.

Wrong or damaged item

If your order arrives damaged or is not what you ordered, message us on WhatsApp within 48 hours of delivery with photos. We will replace it or refund it.

Return shipping

For a change of mind, the customer pays the return shipping. If the mistake is ours, we pay.

Refunds

Because most orders are paid on delivery, refunds are made by bank transfer within 5 working days of us receiving the item. You can also choose store credit instead.

A note on colours

Colours can look slightly different on different screens. We do our best to show each fabric as it is.

How to start a return

Message us on WhatsApp at +966 50 159 7197 with your order details and we will guide you.